Welcome to the Accounts Receivable learning experience.
It is important for you to understand that this course is NOT an accounting-based subject. It is not theoretical and it does not explain any bookkeeping aspects of Receivables Management.
IT IS a course that will make you a darn good Accounts Receivable operative. You will learn HOW to actually do the job not the accounting effect of doing it. In fact, to be successful in the role you would be better suited to be grounded in Customer Service or even Sales. Believe it or not, Accountants and Bookkeepers make poor Receivables operators.
You will receive a Certificate of Completion when you have finished. It is not an academic qualification but you will be able to demonstrate to prospective employers or line managers that you have gained a lot of valuable experience that will make you an important person in the Accounts Receivable team structure.
So, I invite you to take this step on your career journey by enrolling RIGHT NOW.
ACCS REC SKILLS TRAINING
For the low price of just US$112 you are starting out on a professional and highly regarded Credit Control career.
I look forward to welcoming you to this Course once you are enrolled.
Course & Training Overview
Welcome to your course.
This Introductory lesson gives a broad description of what you will take from the course and how you will benefit from taking it.
It is a course on Credit Management within Companies, it is not a course showing how to manage your own personal credit activities. If that is what you are seeking then, I’m sorry, this won’t be for you.
The objectives of this Course are simple: To make you knowledgeable and skilled in your role as an Accounts Receivable operative.
If you are already employed in that capacity the course will strengthen your understanding of your role and set the foundation for your career development. If you are new to Receivables you will learn a lot that will make getting started in your career that much easier.
What Is Credit Control?
The Risk Of Selling On Credit
What dangers lurk in the murky waters of Credit Sales? Will your employers ever get paid?
Video length: 03:18
The Risk Of Bad Debt
Bad debt explained and advancing the idea of Risk raised in the previous lesson
Video 1 length: 0:40
Video 2 length: 1:14
The Importance of Cash Flow
What is Cash Flow? How does it differ from Assets? What happens when a business doesn’t have good cash flow? How does your AR role affect cash flow?
Video length: 01:43
What Makes A Good Credit Controller?
Students consider the question and will write their responses in the Forum where discussion on the various points will occur.
Different Legal Entities
A look at the various business types and how they can impact on your Receivables role
Would you lend money to someone you did not know? The need for Credit Checks on prospective customers. Privacy Laws explanation
Video length: 06:13
Terms and Conditions of Trade
The Rules of Engagement – what should be included. Why they should be signed as understood before selling goods on credit
What are Directors’ Guarantees? Why you would like them and why there is a reluctance of Directors to provide them.
Making The Credit Decision – Exercise
Would you? Students consider the Case Study in Supplementary Materials and are asked to write their answers in the relevant section of the Forum.
Managing Your Debtors
Methods Of Contact
Not all means of communication produce the desired results. We look at the various methods and their effectiveness in getting paid.
Video length: 04:19
When to use the various methods of communication looked at in the previous lesson to get the best results.
Good Record Keeping
The importance of keeping accurate records of discussions, promises and actions.
The Telephone – Advantages v Disadvantages
The telephone – good and bad. How to use it to your advantage. What not to do. Students consider the question posed in this lesson and are asked to write their answers in the relevant section of the Forum.
How to Improve Your Telephone Skills. Annunciation. Language. No slang or jargon or bad grammar.
Good and Bad Telephone Styles
Examples – pre-recorded bad voices such as mumbling; monotone; rapid speech; slow speech; strong accent.
Get to know your counterparts in the Debtor company. Develop relationships with those that hold “the purse strings”.
Emails As A Receivables Tool
Advantages and Disadvantages. Compare to Telephone. Students to consider benefits and harm of email communication. Write thoughts in the comments section of the lesson.
Language and Writing Style
The importance of grammar, spelling and professionalism. Good and bad email styles.
Queries and Disputes
This topic is too large to incorporate into this course in any detail. We touch on what stress is and that awareness of stressful situations is 90% of the solution. Positive and Negative Stress considered.
Collecting Tough Debts
Dealing With Difficult People
Aggressive / Submissive / Assertive Behaviours. The Complainer. The Abuser. Do Not Be Hostile
Your Comments, Concerns And Conclusions
Explain how to exit the Course. Where to get transcripts of the course
Other courses. Ongoing help and support. How to go about owning your own franchise-like business of Accounts Receivable Solutions